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Tell us your story!
 | | Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.
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 Michelle and her new K1200GT05.06.2006 |
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"I financed a motorcycle from BMW Motorcycles of Cleveland the first week of August,2007. I did not go to the dealer with a purchase in mind, I went because I saw a BMW RT1200R on the internet and wanted to get a closer look however, when I got to the dealer I saw another bike and decided on go ahead with what I saw.
The treatment I received was very professional. In fact, I believe that I was waited on my the owner and within an hour of completing the application the deal was closed. This was a Friday, and the bike was delivered promptly on Saturday at the specific time I was told."
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By: Neville Painesville,OH
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"If you're reading this you are probably shopping dealerships. Well stop shopping and get in here. There is no other dealership anywhere near here to consider. Dale is the coolest guy. Bruce in Service is great. The mechanics know what they're doing and you can eat off the floor in the shop. I've bought parts here and Bruce brought them to my house so I wouldn't have to drive across town to pick them up. I've had repair work done here and they did a great job. They treated me fairly. They picked up my bike. They explained everything. And the bike ran like new. Then I decided I wanted another bike. In Septermber 2006 I started shopping. Dale let me test drive a number of bikes. I didn't buy one then. He kept in touch. I kept in touch. He returns calls. When you go in to the dealership to shop, no pressure to buy. Dale doesn't hover trying to sell you anything. He just answers your questions and then leaves you alone to look and sit. For as long as you want. He's very accomodating. He's offered more than once to stay after hours to let me come to the showrooom and for service. The guy just seems completely down to earth. He's fun and funny and very professional. It's a great place to buy and to visit. Yes as someone else said they have fresh coffee going all the time and donuts too. It's cool!! It's a great experience all the way around. I bought a bike in April 07 and I got a great price on my trade. Patronize this place most definately. They deserve the business. "
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By: Mike Lakewood,OH
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"We bought our first bike here, and it was a very pleasant experience the whole way through. Excellent transaction! Very informative, professional sales and service!
Thanks you Dale....
Jason & Tammy Speicher"
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By: Jason wooster,OH
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"Dale,
I want to thank you and your men for the fine service and hospitality you showed myself and my husband. We were the couple from Austin TX traveling for three weeks and needed an oil change. Your people took us in first thing in the a.m., treated us to some fine coffee YOU made and doughnuts!
Congratulations on your opening and we wish you much success!
Here is a copy of the letter I sent to BMW North America
Dear Sirs,
I am writing to you out of disgust for an alleged service center myself and my husband had the displeasure of communicating with.
Having three weeks to tour on our BMW K1200LT it was time for an oil change. Aside from having a hard time locating a service /dealership center, we had the mis-fortune of taking on advise from another cycle shop to check out ----'- BMW in Ohio.
I called ahead to this so called service center and was very disappointed when talking to the owner/technician. This person was rude, condescending, & inhospitable to say the least!
He was not agreeable to any service to our bike unless we could get there within the hour. We were still 2 hrs. out from his shop and we would of camped overnight if need be. This Man assumed we expected him to stay after hours to service our bike. Granted we were traveling through and would not have kept him long. Nevertheless I hung up.
This individual should not be allowed the honor of having the BMW emblem on or near his shop. He should not be allowed to even say BMW.
We chose to look further for service and were able to locate a newer business in Aurora OH.
BMW Motorcycles Of Cleveland. Great bunch of guys!
We were treated with respect and with interest! Major Kudos to those men. All of them!
As motorcycle riders we met many nice people during our trip through OH. Surprisingly most of the local riders we talked with were aware of this ----'- and admitted having a hard time dealing with this business and its owner. We were shocked at how someone could remain in business representing BMW in such a negative way!
We even ran into a fellow traveling rider at a rest area outside of Dallas Texas who said he just wouldn’t deal with this business/owner. He knew who we were talking about! Amazing!
We bought our BMW because of the positive feedback from fellow owners, performance, and beauty of the machine and the sheer comfort of the ride! Plus the friendly service we witnessed ourselves, and were told by other BMW owners.
To allow this individual to even touch a BMW is a disgrace!
This individual does NOT represent BMW in a positive light!
I suggest five people from your company just try and get service done at this shop and see what kind of hospitality they get!
Thank you for your attention to this matter.
Connie Conner
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By: Connie & Derrell Conner Creedmoor,TX
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"As the guys at the dealership can tell you, I am a professional skeptic. I ask questions, and more questions and then I get more skeptical.
Yep, I bought a new bike from these guys... and I was skeptical
Yep, I've had a huge amount of work done on a bike there... and I was skeptical
Yep, I buy accessories there... and I've been skeptical
But at the end of the day I must thank this organization for their outstanding customer service, second-to-none repair facility and staff, ability to please the professional skeptics out there and their unfailing follow-up on any issue I've ever brought to them. They've helped me keep my 32 year old BMW running as nicely as my new one, put safety gear on my back that's truly saved my skin and just plain been a good bunch of guys to hang out with on occasion.
Not to mention they sold me a killer new bike!
Thanks again guys!
Bill Brown"
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By: William South Euclid,OH
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"My husband and I just purchased a 2006 K1200GT yesterday. I got the privilege of riding it home :) Dale personally handled the purchase. He carefully completed the paperwork, reviewed the warranty and all systems on paper, then did the same on the bike. While it took quite a while, Dale was thorough which resulted in us getting good information. Dale never once looked at the clock despite the fact that it was past closing time before we were ready to take the bike home. We are very happy with Dale and his dealership. I am also thrilled with the bike. Who knows ... I may give up my Harley?!"
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By: Michelle Highland Heights,OH
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"You are the only dealer around this area that knows much about electrically heated clothing for use on motorcycles."
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By: William Grafton,OH
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"It was on a warm SUNDAY afternoon that my clutch cable on my 01 RT decided to break. I got the bike on a trailer and back to a friend’s house in Chardon and gave BMW Motorcycles of Cleveland a call at about 15 minutes after their closing time. They answered the phone and Dale told me that he would wait for me to bring him the bike. There he was 1 hour or so later with a smile on his face and helped me un-load the bike and push it into the service area. Took down some information and sent me on my way. This was all done after his full day at the dealership. I’m not sure about you, but I don’t know of a place that would even answer the phone after closing, and volunteer to hang around for 1 hour or so for you to show up."
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By: Mark Lyndhurst,OH
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"Dale,
I would like to express my appreciation for a very positive and supportive buying experience yesterday, April 8.
I was first impressed by how friendly and "at-home" you and your people made me feel.
The product and merchandise were presented nicely. Made you want to buy!
Your dealings with me on the Trade-in were very fair and your manor was like a partner in helping me get a fair trade. I was treated in a professional manner and that made the difference in my getting to the next step of agreeing to go further in the purchase process.
You worked with me in listening to what I wanted and needed in a R12200RT. Then you showed me the unit that exactly fit what I had wanted. But also, you had spec's some items that I may not have done at first!
I very much like the R1200RT you chose.
Secondly, Bruce, your Service Manager was involved right after our initial dealings. Bruce listened to more of what my riding style was and my history and what I might need in accessories.
Between you and Bruce offering suggestions and solutions; I feel very good about the over $1,000.00 in Accessories I purchased!
Not since I purchased my first BMW an R50 in 1970, have I felt as excited and comfortable with the sales process.
As a Cleveland Peterbilt Fleet & Vocational Sales person. I learned a great deal from you on how the Purchase and especially the delivery Process should be done! I intend to follow your example in my process to selling and delivery of new trucks!
Your Delivery process with you Dale going over the R1200RT was nothing short of excellent! The small things you shared with me made me feel like I was introduced to my new motorcycle as if the motorcycle and I were new friends not strangers!
The fact that you reminded me of the new tires needing "scrubbed" and how cold it was was not only very thorough but appreciated in my excitement of riding off that day!
Thank you for a very satisfying experience in your Dealership!
Tim Pitts"
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By: Tim Mentor,OH
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